RETURNS & EXCHANGES

 

At Violin Brothers, your satisfaction is our first priority. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.
Return Policies for online purchase

 

Instruments & Bows
All non-defective instruments or bows are backed by our 14-days money back guarantee. These items must be returned in "like - new" condition. Otherwise, repair costs or depreciation due to damage may be charged.

 

Strings
Please inspect your strings immediately upon receipt. Unopened strings may only be returned within 7 days, so that we may supply all our customers with the freshest possible strings.

 

However, installed strings are not returnable. Because the tonal qualities of each instrument are unique, we cannot accept string returns for reasons of tone, including false strings.

 

Shoulder Rests and Rosin
All shoulder rests are backed by our 7-days money back guarantee. These items must be returned in "like - new" condition.
Used rosin are not returnable.


Return Procedures
For purposes of returning items back to us, please retain the original packing materials.

You will be responsible for return shipping charges unless your product is defective or was shipped in error.

Package the item(s) carefully and with the appropriate padding. Be sure to include the receipt with your returned item(s).

If your package should arrive damaged, contact us immediately at +852 3568 3771 (During office hour) or [email protected] within 48 hours.

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