Enter code 'VBHK' to enjoy 15% discount for Rosin, shoulder rest and mute

配件(松香、肩托、弱音器)網上85折優惠: 輸入優惠碼 'VBHK' 

Free Local shipping for online orders over $200
所有HK$200或以上的訂單一律免運費 (只限香港)

Enjoy 7 or 14 days return

享有7或14天退換服務

Enjoy 10 years warranty for instruments (Except Model N1 and C1)

購買Violin Brothers的提琴可享有10年保養服務(N1及C1型號除外)

RETURNS & EXCHANGES

At Violin Brothers, your satisfaction is our first priority. We stand by our products, and will exchange or return a damaged or defective product to ensure your complete satisfaction.


Return Policies for online purchase

Instruments & Bows

All non-defective instruments (Except model N1) or bows are backed by our 14-days money back guarantee. These items must be returned in "like - new" condition. Otherwise, repair costs or depreciation due to damage may be charged.

Strings
Please inspect your strings immediately upon receipt. Unopened strings may only be returned within 7 days, so that we may supply all our customers with the freshest possible strings.

 However, installed strings are not returnable. Because the tonal qualities of each instrument are unique, we cannot accept string returns for reasons of tone, including false strings.

Shoulder Rests and Rosin
All shoulder rests are backed by our 7-days money back guarantee. These items must be returned in "like - new" condition.
Used rosin are not returnable.

Return Procedures
For purposes of returning items back to us, please retain the original packing materials.

You will be responsible for return shipping charges unless your product is defective or was shipped in error.

Package the item(s) carefully and with the appropriate padding. Be sure to include the receipt with your returned item(s).

If your package should arrive damaged, contact us immediately at +852 3568 3771 (During office hour) or [email protected] within 48 hours.

 

網上購物的退貨及退款

條款細則

我們希望您滿意Violin Brothers的網上服務。我們會為所有產品提供完整的售後支援,確保您對我們的服務滿意。

樂器和琴弓

所有在Violin Brothers網站購買的樂器和琴弓將會有14天退款退貨保證。申請退貨和退款時,產品必須保留原有包裝及沒有任何損壞,否則我們可能會收取維修費用。

肩托

所有在Violin Brothers網站購買的肩托產品均享有7天退款退貨保證。申請退款和退貨時,產品必須保留原有包裝及沒有任何損壞。

弦線

請在收到包裹時立即檢查弦線的狀況, 未開啟的弦線可以享有7天退款退貨保證,已經使用的琴弦不會接受退款

如果包裹到達時發現損壞情況,請即致電+852 3568 3771與我們聯繫。與此同時請務必保留產品的原有包裝。

以上的條款細則以英文版為準

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